Production Incidents: The Product Manager's Playbook for When Everything Breaks
📚 Table of Contents The 3 AM Call That Changed How I Think About Incidents What Actually Happens During a Production Incident Your Role as PM: What You Should and Shouldn’t Do Incident Severity Levels: The Framework That Matters The First 30 Minutes: Your Action Checklist Stakeholder Communication: Templates That Work The War Room: How to Participate Without Getting in the Way Escalation: When and How to Raise the Alarm Resolution and Recovery: Getting Back to Normal Post-Mortems: The Real Learning Opportunity Building Incident Resilience: What to Do Before Things Break Common PM Mistakes During Incidents Your Incident Readiness Checklist The Bottom Line The 3 AM Call That Changed How I Think About Incidents March 2024. My phone rang at 3:17 AM. ...